TERMS & CONDITIONS
Payments may be made by cash or bank transfer - BACS.
Please pay half the balance due, 3 months before your event, this enables us to purchase the materials needed for your event. Your total due must be paid in full not less than 4 weeks before the event. Please check your Customer Order carefully to ensure that everything you have ordered is shown, as the Customer Order will form our checklist when we are decorating your event. Please inform us of any mistakes immediately. Balance refunds cannot be made on events cancelled less than one month before the event. If full payment is not received then the balloon crew do not turn up at your venue.
A booking fee of £25.00 is required to secure your date in our diary and allows us to start working on your decor. Your booking fee is non-refundable. Confirmation of the booking will be sent to your email or sent by post to your address.
Products and Quality
Balloon delights 4u do not use decorations or balloons supplied by our clients. We provide professional materials in order to ensure the best quality. Helium balloons are treated with Hi-Float which makes your balloons last 25% longer. Balloon delights 4u will provide you with the service and products agreed. We reserve the right to use substitute products if we are unable to purchase materials specified on the Customer Order. We will leave your venue perfectly decorated to your requirements. We take pictures of our work completed. Once Balloon delights 4u have departed from your venue we take no responsibility for the condition of your balloon decorations thereafter.
Access to Your Venue
It is essential that the telephone number of the venue key holder be supplied to us that we may arrange a time to construct your decorations. Balloon decorating is a very time-consuming job and is done on the day of the event at the venue - so access to the venue may need to be earlier than you may expect. We cannot be held responsible for any problems which may arise from our not being able to gain access to the venue at a time suitable to us.
Personal data shall be processed fairly and lawfully and shall be accurate and kept up to date. The data subject (the person whose data is stored) has consented (“given their permission”) to the processing. Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose of those purposes. Personal date shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed. We retain only the information we require to process and deliver your order, no third parties are involved. Information is collected lawfully and is in accordance with the Data Protection Act 1998.
We Can Also Supply
As well as helium filled balloons - both plain and foil, we also supply other party accessories such as: Table swags & bows, confetti, bubbles, ring pillows, pull bows, silk corsages, silk buttonholes, wedding book, wedding favours basket (50 favours), cameras, place cards, and guest books.
Hire or Lone of Equipment
The safekeeping and return to Balloon delights 4u, of returnable fixings, display pieces and hire or loan equipment is the responsibility of the client unless otherwise agreed.